Refund policy

Refund & Return Policy - Beans 'n' Bun

At Beans 'n' Bun, we always strive to provide fresh and delicious food. As we serve perishable food items, our policy is based on the following:

1. No Returns on Consumed Food:

• Once a food item has been delivered and consumed, returns are generally not possible.

2. Eligibility for Refund or Replacement:

• Quality Issues: If your order is defective, damaged, or the food quality is poor (e.g., undercooked food, unsatisfactory taste), you may be eligible for a refund or replacement.
• Wrong or Missing Item: If you receive an incorrect item or an item is missing from your order, you may also be eligible for a refund or replacement.

3. How to Report an Issue:

• If you encounter an issue, please contact us immediately upon receiving your order, or as soon as possible.
• You can email us at: info@beansandbun.com.au
• Please provide details of the issue (with photos if possible) and your order number so we can assess the problem and make it right.

4. Review and Resolution:

• We will review your report and investigate the issue.
• If your request is approved (e.g., due to a quality issue or our mistake), we will offer you a refund (to your original payment method) or a replacement order. Refunds typically take 5-10 business days to process.

5. Non-Refundable Items:

• We do not offer refunds or accept returns for change of mind or in situations where food has already been consumed without a quality issue.
• Sale items or gift cards are also non-refundable.